FAQ's

Who is Dealeaz?

Dealeaz is a canadian based website operated by Dealeaz inc. We're here to find the best products at the best prices possible. We do that by buying and shipping your orders directly from our trusted manufacturers, from all over the world. We love serving you and helping you save money.  

How to contact us?

You can contact us directly on our website here: http://dealeaz.com/community/contact or also by email : contact [@] dealeaz.com

We do our best to answer quickly! Emails will be answered within 24 to 72 hours. If you do not receive a reply, please kindly re-send your email and we will reply to you as soon as possible.

How can I pay on Dealeaz.com?

Dealeaz.com accepts payment from the main credit cards companies using the Shopify Payment Processor. We also accept PayPal, which can process the main credit cards.

Are there shipping fees?

Shipping fees apply to our products and depend on the weight and number of items you order. Shipping fees start at 8.99$

When will I receive my order?

The shipping time varies from one location to the other from one item to the other. Not every product comes from the same supplier, so you may receive many packages for an order containing many items.

Average Shipping time per countries is as followed:

USA: 5-15 Days

CA: 15-34 Days

AU: 15-34 Days

Other countries: 15-39 Days

* Please note that the shipping time during holidays may take a little longer.

How can I track my orders?

Once your order has been shipped, you will receive an email including your tracking number for each of the item you ordered. You may receive multiple emails if you ordered different products.

You will be able to track your orders on these sites:

1- http://dealeaz.com/pages/track-your-order

2- https://www.17track.net/en

What currency is Dealeaz.com using?

Dealeaz.com is using Canadian Dollars CAD ($). If you wish to know the current exchange rate for your country, check it here: http://www.xe.com/  

Is there warranty or guarantee?

Please return it within 7 days for a replacement or money back. Please contact us directly before you return it at contact [@] dealeaz.com. Dealeaz.com is not responsible for the  return shipping cost.

Can I cancel my order?

If you just passed your order, contact us, we will try our best to locate your order and make the cancellation. Once you pass your order, we have an automated system that help us ship your order in less than 24h. For that reason, it is almost impossible for us to process a cancellation in time. Please note that there is a  $4.95 cancellation fee for refund system transactions.

If we where unable to cancel your order,  while the product arrives, you have seven days to send it back to us for a refund. We will refund the product value, without the shipping fees. Contact us for return procedure. Please note that some restrictions apply on final sales and some products for hygiene reasons. 

Can I get a refund?

Returns and Exchanges can be made by Dealeaz.

To return or exchange products you have to contact our customer service within three seven (7) days of receiving your package, this date will be verified with tracking information.  You must email customer service within five business days to request the return or exchange, any claims made after seven (7) days will NOT be accepted

On returned items and exchanges, a store credit will be issued to you. A store credit is a unique gift card number that is emailed to you. You can use it towards any future purchase on Dealeaz.com or any of our affiliated websites. A store credit never expires. 

Contact us for shipping address, please NEVER send it to the address on the box. Package needs to be shipped to the office that process the refunds. If you send it to the package address, your package will get lost, or shipped back to you, and never arrive to the right department for refund. 

Please visit our Policies & Returns page for more information.

Make sure you read the “Policy exclusions” as some items cannot be returned.

All products need to be returned with all it's original components, as boxes, chargers, manuals, etc. We will not refund the value of each missing component. For example $5.00 for boxes and $2.00 for manuals.

We want our customers to trust they are receiving only NEW never used items.

 

Can I change my shipping address?

If you just passed your order, contact us, we will try our best to locate your order and make the changes. All orders are processed really fast, If any wrong address is provided contact us as soon as possible. Once shipped we can’t make any address changes. 

 If your package is already shipped or processed by warehouse (we have a really fast order processing) any address changes can to be made with the shipping carrier. Our customer service team will provide you the carriers contact information. 

Can I change the color of my item?

If you just passed your order, contact us, we will try our best to locate your order and make the changes. Once you pass your order, we have an automated system that help us ship your order in less than 24h. Because of that short delay, it is impossible for us to make any changes on your order. 

In this case, we suggest to order another item with the right color, and while you receive the first one, just send it back to us and we will refund you the product value. We do not refund the shipping cost.

What if item is broken or defective?

We will replace without charges any defective items within 7 days or offer a full refund. Please provide a photo or video of the broken item to contact [@] dealeaz.com for the record. 

If the item becomes defective within 30 days we will send you a new one for free, but we will require to pay 8.99$ for the shipping cost.

What if I did not receive my item?

If you did not receive your item within 60 days of the order, please contact us and we will refund you.

Are there any custom taxes to pay?

We are not responsible for any custom duty or import taxes. Items are shipped as gifts with a value of (5$ - 35$). There should be no taxes to pay. In the event where the item is held by custom you will need to clear the custom charges. No refund will be provided for items held at the custom.

Most countries allow residence to receive gifts without tax. However, buyers are responsible for any tax or charges applied by the local authorities.

What applications the smart watches are working with?

First of all you need to activate Bluetooth, Then download Movnow iPhone/Android or Keyband from Apple store or Android Google Play store.

How to configure my watch?

Here's more instructions on how to configure your watch. For the Fitness Pro Smartband and the Fitness Pro HR you can download our English instruction guide here: Instruction Guide.

 

 

For all other questions or inquiries, please contact using this form: http://dealeaz.com/community/contact or by email at contact [@] dealeaz.com